- Strip down the frame completely (including the forks).
If you aren’t confident doing this yourself, your local bike shop will offer this service, and will rebuild it for you too. If you are local to us, our mechanic can do this for you as well, just ask for a quote. Unless we have asked for them, please do not send us your forks, saddle, cranks, or anything else removable. We are not responsible for any components still attached to the bike that may break or get lost in transit. Also, please be aware that if you send us a bike/frame that needs any stripping down of parts, a cost will be incurred for this labour.
- Clean it.
Please make sure to clean any mud, blood or debris from anything you send to us. Dirt can undermine a repair, so when we receive a dirty frame, we have to clean it first…and this takes time…time we should be spending repairing your frame.
- Package it up safely.
A good rule of thumb is to send your frame to us packaged how you would like it returned. We know you are sending a broken frame to us, but it won’t be when it comes back, and we’d like to keep it that way. Ideally, we will return your frame to you in the same box as we receive it, and in the same packaging. If we have to source a new box, or add additional packaging to keep your frame safe on its return, there will be a charge.