Frequently Asked Questions About Our Carbon Bike Services

1. Contact us for an estimate.

2. Send via courier, or drop it off with us.

3. We will carry out an inspection and confirm your quote.

4. Fill out our repair authorisation form. Don’t worry, it’s short and can be done online.

5. Sit back while we fix your frame. We’ll give you an estimated completion date.

6. Work complete! As soon as we’re finished we’ll let you know and send some photos, along with the invoice.

7. Pay any outstanding balance. This can be done online using a card, by BACS, or in person if collecting.

8. On your bike! Await delivery by our courier or collect in person.

Contact us for an estimate, and we’ll get back to you asap.

• Send photos of the damage taken from different angles and levels of zoom.

• Tell us how it happened.

• Include contact details.

INSPECTIONS

Our inspection process is very thorough and can take up to 3 hours to complete. However, the standard turnaround time for full bike inspections is 1–2 weeks. As soon as we receive your bike, we put it into the queue for inspection and provide you with an estimated completion date.

We understand that your bike is important to you, and our team works diligently to ensure that it is inspected thoroughly and efficiently. If you have any further questions regarding our inspection process, please don't hesitate to reach out to us.

REPAIRS

We always strive to complete all repairs as quickly as possible without compromising quality. However, the time it takes for your bike frame to be repaired will depend on several factors, including the volume of work we have in and the complexity of the repair.

On average, it can take between 2 and 4 weeks to repair a frame. Please note that this timeframe does not include any additional work you may have asked us to do, such as an inspection or mechanic services. We appreciate your patience and understanding as we work to get your bike frame back to you as soon as possible.

Yes, we are that confident in our work that we offer a Limited Lifetime Warranty on our carbon repairs.

For more details about our warranties, see our Warranty page. Terms and Conditions apply.

This depends on the work we're doing for you, but general rule of thumb is...

Carbon Repair, Cosmetic Repair & Respray:

- Everything except the bottom bracket, unless it's a full respray.

Inspections & Ultrasounds:

- As much as you can. We'll remove anything else if we need to.

Basically, we don't want anything that we're not repairing.

Why? Mostly because the components limit access and manoeuvrability, but they also pose a contamination risk for our repair.