FREQUENTLY ASKED QUESTIONS
Below you will find answers to the questions we get asked the most about carrying out carbon bike repairs.
Can't find the answer you're looking for? Contact us.
Can I post my frame to you?
Of course! You have 3 options here:
- Let us sort it out for you by using our courier, see our Shipping page for more details.
- You can arrange it yourself with a courier of your choice. Just give us a heads up on when to expect it, and include your contact details in the box.
- Drop it in with our local bike shop, Twelve50 Bikes in Frodsham, and we'll pick it up from there. Attach your contact details to it please.
Whichever option you choose, please visit our Shipping page for more details about what we want and don't want, along with tips on how to package your frame safely for transit.
How much does a courier cost?
We use APC Overnight, and a rough guide to prices can be found here on our Shipping page.
Will my bike ride differently?
No. If a repair would result in any change to the inherent characteristics of the frame in any way, we will not repair it. Depending on the nature of the repair, there may be the need for additional reinforcement, which may add some weight to your bike, but we are talking grams not kilos.
It is important to note that new paint work does require some time to cure before it achieves full strength, so please try and be careful for the first few months.
Will my bike look the same as before?
This depends on the paint refinishing option that you choose, but it almost always can be returned to how it was before the damage.
Does the repair make it stronger than before?
A good repair will return your frame to how it was originally. Adding too much additional material can cause problems of its own.
Can carbon be safely repaired?
How much will a repair cost?
To find out roughly how much your repair will cost, we will need to see some pictures of the damage, but obviously we can’t be sure until we have examined your frame ourselves. Once we get a look at in first hand, we’ll confirm with you before proceeding.
Your choice of paint finish can also affect the cost, so there are options open depending on your budget and preference.
Do you need a deposit?
No, we will only invoice you for any shipping or special order parts charges at the beginning, the rest is not due until work is complete.
Please note that payment is required before we can release any items.
When is payment due?
Unless we need to special order any parts for you, payment is not due until work is complete.
How do I book my bike in for repairs?
Contact us for an estimate.
Send via courier, or drop it off with us.
We will carry out an inspection and confirm your quote.
Fill out our repair authorisation form. Don’t worry, it’s short and can be done online.
Sit back while we fix your frame. We’ll give you an estimated completion date.
Work complete! As soon as we’re finished we’ll let you know and send some photos, along with the invoice.
Pay any outstanding balance. This can be done online using a card, by BACS, or in person if collecting.
On your bike! Await delivery by our courier or collect in person.
How do I get a quote?
Contact us for an estimate, and we’ll get back to you asap.
• Send photos of the damage taken from different angles and levels of zoom.
• Tell us how it happened.
• Include contact details.
How long will it take?
We always aim to have all work completed as quickly as possible without compromising quality. Depending on the volume of work we have in, the complexity of your repair, and shipping time, be prepared to be without your frame for between 2-4 weeks.
We love to ride, so we know how much you want your bike back, but a good repair cannot be rushed.
Do you offer a warranty?
Yes, we are that confident in our work that we offer a Limited Lifetime Warranty on our carbon repairs.
For more details about our warranties, see our Warranty page. Terms and Conditions apply.
What needs to be stripped off my bike?
This depends on the work we're doing for you, but general rule of thumb is...
Carbon Repair, Cosmetic Repair & Respray:
- Everything except the bottom bracket, unless it's a full respray.
Inspections & Ultrasounds:
- As much as you can. We'll remove anything else if we need to.
Basically, we don't want anything that we're not repairing.
Why? Mostly because the components limit access and manoeuvrability, but they also pose a contamination risk for our repair.