SHIPPING GUIDELINES
Too far away to drop off? No problem.
Our tried and tested courier can collect and return your frame, wherever you are.
PREPARING YOUR FRAME
Follow the 4 simple steps below to prep your frame for transit.
1.
Strip it down.
Take off any removable parts. Unless we have asked for something specific, we don’t need it.
2.
Clean it.
Make sure to clean any mud, blood or debris from anything you send to us.
3.
Find a box.
Your local bike shop should be able to help you out with an empty cardboard frame box, a children’s bike box is also usually the right size.
4.
Package it up safely.
A good rule of thumb is to send your frame to us packaged how you would like it returned, when it isn’t broken.
Make sure to add additional padding to the contact points, the parts of your frame that come into contact with the box.
DO & DON'T
DO…Package the frame up well, especially at contact points where the frame might touch the inside of the box during transit.
DO…Use lightweight packaging such as crunched up newspaper to fill up the empty space in the box. This will stop your frame moving around.
DO…Put something between the drop-outs so they can’t be compressed. Your local bike shop should have these available for free, or you can use an old hub.
DON’T…Send us anything other than the part we’re repairing, unless we have specifically requested it.
DON’T…Use high-tack tapes to secure anything on your frame, it may damage the paintwork when removed. Use things like masking or electrical tape.
DON’T…Forget to put your contact details in or on the box so we know who it belongs to, include email and telephone number.
PRICING
Transit Insurance is available at a price of £7.91 per £1000 cover. Maximum cover available is £10,000.
All prices are per journey, and providing your parcel meets the specifications above. Failed collections will incur an additional charge.
HOW TO BOOK
Contact us to arrange a collection
OUR COURIER
We work with trusted couriers to deliver wherever you are.
We use a variety of tried and trusted couriers depending on which service you require:
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Standard Collection or Delivery.
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Collection / Delivery from a third party e.g. your local bike shop or mechanic.
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Supply and delivery of cardboard bike box (including packaging).
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International Collections and Deliveries.