Frequently Asked Questions About Our Carbon Bike Services

Of course! You have 3 options here:

1. Let us sort it out for you by using our courier, see our Shipping page for more details.

2. You can arrange it yourself with a courier of your choice. Just give us a heads up on when to expect it, and include your contact details in the box.

3. Drop it in with our local bike shop, Cheshire Cycles, and we'll pick it up from there. Attach your contact details to it please.

Whichever option you choose, please visit our Shipping page for more details about what we want and don't want, along with tips on how to package your frame safely for transit.

We use APC Overnight, and a rough guide to prices can be found here on our Shipping page.

Insurance available upon request, please ask for a quote.

We can also quote for sending your bike case if you'd prefer.

Absolutely, but the battery must be removed first.

Unfortunately, due to the volatility of lithium-ion batteries, our insurance will not allow us to store them within our premises. We are also not legally permitted to ship lithium-ion batteries with our courier.

For these reasons, we regret that we cannot accept e-bikes with their batteries, they must be removed before the bike is sent to us

If we do receive an e-bike with battery in place, we will not be able to return it with our courier. In the event of this occurring, we will notify you so that you can arrange for a specialist courier to return the e-bike (with battery). The battery will be stored in a secure outdoor location until the collection is due, when it will be fitted ready for transit. If the battery cannot be removed, we would be forced to store your whole bike outside of our building.