We offer a tailored package streamlined to support your claims process,
making it easier for you, and faster for your clients.
THE PROCESS
Referral.
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Send us the details of the claim in whichever format suits you best, or simply use the link below.
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Collection.
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We will contact the client to arrange the courier collection of their bike for inspection, or for them to drop off with us where possible.
Inspection.
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We will let you know when the bike is received with us, and carry out the inspection within 1-2 weeks.
Report.
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A comprehensive report, supported by photographs and pricing, will be emailed over to the relevant claim's handler, enabling them to make an informed decision as to how to proceed.
Authorisation.
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Once work is authorised, we will issue a completion date for the work requested.
Completion.
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When work is complete, we will email over photos along with the invoice.
Return.
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When the claim's handler has released the bike, we will contact the client to arrange the return.
TURNAROUND TIMES
INSPECTION
1-2 WEEKS
COSMETIC REPAIRS
1-2 WEEKS
CARBON REPAIRS
3-4 WEEKS
Turnaround times begin when we receive the bike/item, or when we have received authorisation to proceed with selected work.
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These turnaround times do not include mechanical work, which may be subject to arrival of parts ordered.
COLLECTION
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In partnership with our courier, we offer a full collection service, making the process the easiest it can be for you and your client.
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Our courier can deliver a cardboard bike box (incl. packaging), and when packaged, collect it ready for inspection.
DELIVERY
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Once work is complete, the client's bike is packaged securely ready for return via overnight tracked courier.​
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Bespoke courier options are available that do not require the bike to be partially stripped and packaged for transit.
